FAQ’s
Our current managed services clients can call 801.999.4767 at anytime 24 hours a day 7 days a week for support. They may also put in a ticket via email.
Unfortunately we do not offer support to those that are not currently under a managed services contract. If you are interested in finding out more about our offering please call 801.290.0388 to schedule a review of your current situation to see if we can help!
There are many products advertised for remote access, but many of them are not secure. Protek has a simple and secure solution for allowing our clients to confidently work outside the office.
Security is extremely important, which is why we have chosen to follow the NIST (National Institute for Standards & Technology) Cyber Security Framework. NIST provides a common language that everyone can understand from the boardroom to the server room. It is also widely adopted and accepted by security professionals both nationally and internationally. Protek takes security very seriously and implements the same security requirements internally that we recommend for our clients.
We provide a vCIO (virtual Chief Information Officer) that works with our clients to review any technical risks and then determine any associated business risk that needs to be addressed. Protek is a trusted business partner with a common goal in mind; ensuring business is successful.
Our website features our live stats which pulls from the hundreds of reviews we receive monthly. Protek maintains a 97% (or greater) positive experience rating from our clients and we are not afraid to reveal our success. You can also check out our Google reviews by clicking here. We also publish client testimonials and are happy to share client references at any time.
We provide proactive monitoring for our clients stolen or compromised data. We receive real-time alerts when data is discovered so we can remedy the situation quickly before your network is breached.