3 things your Managed IT Services Provider (MSP) wants you know
3 things your Managed Services Provider (MSP) wants you know
Are you considering bringing an IT Services provider on board? Or perhaps you already have one. Either way, for you to truly benefit from your relationship with a MSP, you need to build a solid bond with them. As a MSP who has been in this business for long, I can tell you the 3 important steps that will help you get there.
Share, share, share
Your MSP is your IT doctor. Just as you would share everything about your health with your doctor, you need to share everything related to your business that impacts your IT, with your MSP. Give us an overview of your business and answer questions such as
- What you do exactly as a business
- Who are your key clients
- Which industry verticals do you serve
- What are your peak and lull seasons, if you have them
- What are the core regulatory codes that apply to you based on the industries you work for
- What are your business expansion plans for the near future and in the long run
Sometimes clients shy away from discussing all these things because they don’t trust the MSP enough. There is a fear of the MSP sharing business plans and other confidential information with their competitors. As a MSP, I can tell you that we work best with clients who trust us. When you are trusting us with the lifeblood of your business–your IT infrastructure, you should be able to trust us with your plans for your business.
Let’s talk often
While it’s great that you outsource your IT completely to us, it is still important that we meet and talk. Your business needs may change over time and we don’t want to be caught off-guard. We know you are busy, but set some time aside every month or even every quarter to catch up with us and discuss your IT challenges and needs.
Take us seriously
IT services in Utah is our business, and we take our business very seriously. So, when we tell you something, such as–to implement strong password policies, limit data access, upgrade antivirus, etc., please take notice!
Teamwork forms the core of any successful relationship. Same holds true for your relationship with your MSP. Trust us, pay attention to us and hear us out. We’d love that…and we’d love to work with you!
Eric is the owner and CEO of Protek Support and is a CISSP (Certified Information Systems Security Professional). He graduated from Utah State University with a Bachelors of Science degree in Business with an emphasis in Information Technology (IT). He is an IT Services expert in a variety of technology related fields. Some of these fields include document management software/hardware, enterprise level networking and VoIP phone systems, as well as large scale software implementation projects and the setup of small business networks.