Protek believes that we offer superior IT services and we want you to be completely satisfied with your experience. If you are not satisfied with the Managed Services provided by Protek within the first 90 days, we will give you a full refund of your Monthly Managed Services. That is right, a 90-day, 100% guarantee or your money back.
If it's related to your IT Systems, we have your back. With Protek you have a one-stop solution to handle your vendors, hardware, phones and more.
Vendor Management
Not only do we monitor your network, but we will jump in to help resolve issues by calling vendors on your behalf. For example, we get alerts when your internet goes down. We will then call your internet service provider as quickly as possible to ask about your outage, sometimes before you even realize your service has been disrupted.
Hardware
With Protek as your one-stop solution, you won't have to wonder if you purchased the right equipment. Protek researches, recommends and allows you to purchase hardware directly through us.
Phones
We partner with a large VOIP company that allows us to offer phone support as part of your managed services agreement. You won't have to deal with yet another vendor when it comes to your phone system.
Professional Services
We have a dedicated team to provide solution design, project management, and installation for any new or upgraded IT systems purchased and managed by Protek.
Moving Services
Relocating your office to a new location can be extremely stressful. Protek can help move your network so you can experience as little downtime as possible while you transition.
Switching IT providers can be scary, we have developed a process that will help make the transition as seamless as possible.
Knowledgeable Techs
Some companies might be reluctant to switch IT providers because they have specialized systems and line of business applications that might be outside of the norm.
We make sure that we quickly get to know all of your IT systems, and thoroughly document them for future troubleshooting. We are also very familiar with standard programs such as Quickbooks, Autodesk, and Microsoft applications.
Protek does not employ any entry level or level one technicians, all of our support staff are level 2 or higher. Our technicians are also required to sharpen their skills and acquire additional training on a quarterly basis.
Current IT Company
While most IT companies are willing to work through a transition to a new IT provider, occasionally one may push back. In these circumstances we are prepared to take over your environment quickly and efficiently to minimize any disruption.
Avoid Downtime
During your transition to Protek there should be little to no downtime. We are able to switch out management and maintenance tools behind the scenes with little disruption to your employees.
Technology Roadmap
Protek wants to ensure that your network is up to industry standards, however that doesn't mean it has to be done overnight. We will work with you to develop a long term IT-strategy plan that fits into your budget.
What sets us apart?
We are very confident that we provide the highest value available in the market. We don’t just offer help desk support; we offer a complete IT solution that allows our clients to focus on what they do best…. running their business.
Security
Protek is highly focused on security measures for our clients as we believe that small businesses are the largest target for cyber-attacks. If security is important to you and your business, then look no further, Protek is the right choice for you.
Strategic Planning
Protek provides a virtual CIO that works with you to evaluate any technical risks and then determine any associated business risk that needs to be addressed. Protek is a trusted business partner with a common goal in mind; ensuring your business is successful.
Disaster Recovery
What happens before, during, or after a major disaster is vital to the survival of your business. Protek offers Business Impact Analysis Plans, Risk Assessments, Backup Solutions, and full Disaster Recovery planning.
Response Time
Protek's average response time is less than 30 minutes for critical issues. This is the amount of time it takes for a technician to being working on your service request after you enter one. We have processes in place to make sure no one has to wait very long to get their issues resolved.
