The difference between managed services vs. professional services boils down to the scope of work each type of IT provider can offer. Generally speaking, professional services are more project-based, while managed IT services offer day-to-day IT maintenance and management.
“Choosing the right IT services enables businesses to focus on innovation instead of being bogged down by infrastructure challenges.” – Eric Woodard, CEO at Protek Support.
Businesses who have their own in-house IT team may feel tempted to only leverage professional IT services for specific challenges. However, constantly re-engaging with a provider for professional services can get expensive over time.
So, instead of basing your decision on whether or not you have in-house IT employees, our article will explore the best times for your business to use managed and professional IT services. We’ll also briefly explain how each IT service solution works.
How Do Managed IT Services Work?
Managed IT services involve outsourcing regular IT responsibilities to streamline day-to-day operations and control expenses. These providers proactively address IT needs and anticipate future issues. Currently, 64% of businesses work with a managed services provider (MSP) to gain these advantages.
A few key benefits of managed services include the following.
- 24/7 network monitoring to identify and resolve potential issues
- Routine maintenance to keep systems secure and operational
- Data backup and disaster recovery for essential data protection
- Cybersecurity solutions, including threat detection and response
- Scalable solutions that grow with your business needs
Work With IT Experts Who Have 150+ Years of Experience Combined
How Do Professional IT Services Work?
Professional IT services address specific projects like cloud migrations, infrastructure setup, or software development. These short-term, expert-driven services support high-stakes tasks that demand expertise beyond in-house capabilities.
A few key benefits of a professional services team include the following.
- Expert consultation tailored to project needs
- Industry best practices ensure high-quality outcomes
- Adaptable project scope to meet evolving requirements
When Should You Choose Managed IT Services?
If you need IT assistance regularly, it’s best to choose managed services over professional services. An MSP will offer ongoing assistance for a predictable monthly cost. Despite it being an ongoing subscription, MSPs can actually save businesses 45%–65% on their annual IT budget.
Here are some of the ideal use cases for an MSP.
Routine IT Management
Managed IT services provide consistent support for businesses that need daily IT management. This includes regular system maintenance, software updates, and monitoring for potential issues. Continuous support ensures smooth operations and frees up internal teams for other tasks.
Scaling Your Business Growth
Managed services work well for businesses that want to grow quickly without expanding their in-house IT team. MSPs offer flexible solutions that adjust as the business grows. This support helps businesses scale their IT smoothly as needs change.
Risk Reduction
Managed IT services help businesses reduce risks by following best practices and taking preventive measures. Providers focus on minimizing disruptions and security issues. In fact, 46% of businesses choose MSPs specifically for these risk reduction benefits.
Here are some examples of how an MSP can offer this advantage.
| Risk Reduction Strategy | How It Helps | |
| Cybersecurity | 24/7 Network Monitoring | Identifies and mitigates potential threats before they cause damage. |
| Data Backup & Recovery | Regular Data Backups & Disaster Recovery Plans | Reduces data loss risks and ensures quicker recovery from system failures. |
| Compliance Management | Adherence to Industry Regulations (e.g., GDPR, HIPAA, etc.) | Minimizes risks related to legal penalties and non-compliance. |
| Patch Management | Regular Software Updates & Vulnerability Patching | Reduces risks associated with outdated software and known vulnerabilities. |
| Incident Response | Rapid Incident Response & Threat Containment | Minimizes damage and downtime in case of cybersecurity incidents. |
When Should You Choose Professional IT Services?
Professional IT services make the most sense when you require tailored solutions for unique needs on a temporary basis, such as for complex data analysis, network assessments, or specialized software. These services provide expert results without long-term commitments.
Here are some of the ideal use cases for professional IT services.
Specialized Data Projects
Professional IT services are ideal for data migration or integration projects that require specialized skills. These services ensure smooth data transitions while minimizing the risk of disruptions. They provide the necessary expertise to handle complex data needs efficiently.
Custom Software Configurations
Businesses that need unique software setups benefit from professional IT services. Experts can configure your applications to match specific operational needs. This ensures that the software aligns with the organization’s goals without the need for permanent support.
One-Time Risk Assessments
Professional IT services work well for companies that need detailed risk assessments and quick implementation of mitigation strategies. These experts provide in-depth analysis and targeted solutions, helping businesses address risks effectively without long-term contracts.
| Find Out More About IT Services |
When Should You Choose Both?
For many businesses, combining managed services and professional IT services optimizes operational efficiency. By blending continuous support with project-specific expertise, companies can enhance IT performance, meet growth targets, and drive innovation.
Here are a few more benefits.
Enhanced Operational Continuity
Integrating managed and professional IT services means businesses receive consistent support and project-specific expertise. This combination ensures a smooth IT environment that meets both routine needs and special projects without disruption.
Strategic Flexibility
Using both service models enables companies to adapt quickly to new challenges. Businesses maintain regular IT management while accessing specialized skills for unique projects. This flexibility supports evolving business needs effectively.
Comprehensive Risk Management
A combined approach delivers continuous monitoring and customized solutions for unique challenges. This approach helps businesses manage risks in daily operations and specific projects, providing a stronger overall risk management strategy.
| Find Your Ideal IT Provider in Utah | |
Instead of Choosing Between Managed Services vs. Professional Services: Get Both From One Partner!
While the advantages of a combined approach are clear, you may be concerned that using both types of services means engaging with multiple partners. Vendor management can be a time-consuming process, so this apprehension is understandable.
However, you can avoid that hassle with Protek Support. Our team can cover everything you could possibly need from both the managed and professional IT services approach.
Find out why we consistently maintain a satisfaction rating above 95%. Reach out today to find out more about how we can help you.