This week Lenovo issued a voluntary recall of the ThinkPad X1 Carbon 5th Generation. In the Lenovo recalls the issue was found for laptops manufactured between December 2016 and October 2017. The company found that a limited number of laptops may have an unfastened screw that could damage the laptop’s battery causing overheating, potentially posing a fire hazard.
The issue was reported by 3 different customers worldwide, and then confirmed by Lenovo. The company claims the issue is the result of a manufacturing process lapse which Lenovo’s engineers have subsequently fixed. Having taken the time to fully understand and correct this manufacturing issue, Lenovo is fully confident that its current ThinkPad X1 Carbon laptops meet Lenovo’s high quality and safety standards.
Lenovo will offer customers free-of-charge service inspections for all recalled notebooks. Customers should confirm if they have a laptop impacted by the recall by validating the Machine Type (MT) and Build information, and then go to the web site: https://support.lenovo.com/X1C_5GEN_RECALL to confirm their serial number. If impacted, then Lenovo recommends they should immediately stop using the affected laptop PC and contact Lenovo Services or an authorized Warranty Services Provider to schedule an appointment to have their systems inspected for an unfastened screw. Should you have any further questions, U.S. and Canada residents may contact Lenovo Services at 1 800-426-7378 or an authorized Warranty Services Provider.
The last time Lenovo had to issue a recall was in 2014 for a power cord and some batteries. The company seems to not take any chances when it comes to the safety of their customers, and they are willing to take swift action to ensure this.