The 10 Toughest Managed Services Challenges

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While technology drives modern enterprises, effectively managing IT services remains a formidable challenge, especially in the era of remote work.

A startling revelation from a Gartner study indicates that IT-related disruptions can cost you as much as $9,000 per minute. This means that an hour spent offline could result in a staggering cost of $540,000. These figures accentuate the critical importance of addressing managed services challenges.

“As the IT landscape continues to evolve, overlooking IT managed services provider challenges isn’t merely a minor oversight; it’s a substantial barrier to your growth,” notes Eric Woodard, CEO of Protek. “That’s why your MSP needs to resolve these issues as quickly as possible.”

This article will explore the top 10 Managed Services Provider shortcomings  businesses like yours frequently grapple with. Armed with this understanding, you’ll be better poised to discern potential pitfalls when working with MSPs and choose a competent IT collaborator for your organization.


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Top 10 Managed Service Providers Challenges and How to Overcome Them

1. Delayed Support and Response in the Age of Remote Work

Swift responses are vital in business, especially when working from home. Lagging support can lead to operational hiccups. Open communication and well-established Service Level Agreements (SLAs) can mitigate such service providers challenges.


2. Limited Technical Knowledge: A Challenge for MSPs

Broad technical knowledge and experience are pivotal for managed services providers (MSPs). An absence of either can result in prolonged disruptions. Consequently, it is advisable to  work with a provider possessing a solid reputation and industry-recognized certifications.


3. Insufficient Staffing and Resources Amidst Cloud Migration

MSPs should be well-equipped to cater to medium-sized businesses. A lack of resources can cause service delays. Collaborate with a provider that can adjust their resources in line with your demands.


4. Unstructured Maintenance Approaches and Security Issues

Ineffective maintenance can escalate system disruptions. Emphasize proactive upkeep, including timely software upgrades and hardware checks.

A robust disaster recovery blueprint ensures business continues seamlessly, especially since even the smallest data breach can set your business back as much as $4.45 million.


5. Mismatch With Current IT Systems

Compatibility hitches can intensify challenges. That’s why choosing a provider that invests time in comprehending your systems is important, ensuring a smooth cloud migration.


6. Inadequate Security Oversight

Cybersecurity is paramount. Neglecting to monitor potential threats and enforce stringent security protocols can jeopardize your enterprise.

Not only that but not having a cohesive cybersecurity strategy can also be detrimental to your business. According to a Cisco and Vistage study, 62% of respondents lack a cybersecurity strategy.

Your MSP should provide all-encompassing security services, encompassing round-the-clock remote monitoring, swift threat mitigation, and assistance with security strategy development.


7. Recurring Network Disruptions

Recurring network disruptions can severely impact your operational efficiency. In fact, an Opengear study showed that 31% of senior IT decision-makers said that network outages cost their businesses more than $1.2 million over the past year.

That’s why it’s crucial to look for IT providers who assure consistent network availability via guaranteed uptime and consistent monitoring services.


8. Suboptimal Cloud Service Management

The adoption of cloud computing is on the rise, with 94% of businesses already on board with it. That said, inefficient handling of hosted and cloud-based services can hinder your operational flow. Before you choose an MSP, you should ensure they excel in managing cloud services.


9. Challenges WIth Managing Expansive IT Setups

Efficiently managing vast IT landscapes is a core challenge for MSPs. A skilled provider should adeptly manage diverse systems, ensuring a cohesive and efficient IT framework.


10. Lackluster Customer Support and Interaction

Transparent communication is the cornerstone of a fruitful collaboration. Providers falling short in this domain can result in misalignments and service voids. Consistent updates, transparent documentation, and timely feedback signify high-quality client support.

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Mitigate IT Managed Services Challenges With a Trusted Partner

The long-term success of businesses like yours hinges on adeptly addressing IT management challenges. Overcoming these obstacles is vital for any small and medium-sized companies eyeing long-term success.

Protek is here to provide exemplary managed IT services and the unwavering support your business deserves. Benefit from our tried-and-tested services, work with our dedicated team of IT professionals, and witness accelerated outcomes by partnering with us.

Learn more about how we can help you avoid IT managed services provider challenges to propel your business forward by contacting us today to schedule a free consultation.

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