COMPLETE IT SUPPORT SOLUTION
Are you worried about the impact that downtime has on your business? Protek documents the networks of our clients, which allows our team of techs to troubleshoot and provide quick efficient service. Our goal is to resolve any issues before you even know it is an issue.
ON DEMAND SUPPORT
Our goal is to provide excellent strategic planning which allows us to prevent IT issues. However, we will always be here when you do need support. Protek provides unlimited onsite and remote support from local certified technicians.
As part of our managed services, we will take ownership of those pesky 3rd party updates and make sure that you have as few interruptions as possible during your work day.
We heavily document the network of our clients. This allows all of our techs to know your network inside and out thus providing quick and easy troubleshooting. We have great people, but we also have great processes.
Protek does not employ any entry level or level one technicians, all of our support staff are level 2 or higher. Our technicians are also required to sharpen their skills and acquire additional training credits on a quarterly basis.
Because humans are the weakest link, Anti-Virus and Web filtering, though basic are still an important component to security. Protek will ensure that all your employees are protected with both applications.