What Makes a Good Service Desk?
Calling for technical support can be incredibly frustrating. Generally, you are already frustrated before you even make the call because the reason you are calling for support is that something is not working correctly. Obtaining support also takes time out of your busy day, and can throw off your schedule and productivity. As a Managed IT […]
How to solve common help desk issues
One of our favorite phrases is “when in doubt, reboot it out”. Since we offer managed IT services in Utah, we see a lot of issues throughout the day. We can guarantee that rebooting whatever device is giving you problems will likely solve about 80% of your issues. Unfortunately, it’s not exactly a cure-all, and […]