Co-Managed IT Services

Why choose Protek for co-managed IT services?

Retain full control of your IT systems while reducing pressure on internal IT through shared support.

Clear your backlog of unresolved IT support tickets by sharing that responsibility with experienced local staff.

Document your IT environment thoroughly to speed up support and avoid repeated disruptions.

Spot hidden issues early using our 300-point checklist reviewed by your dedicated technician.

Stay informed with threat reports that show where attacks come from and how we stopped them.

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150+
Years combined IT experience
97.6%
Average client satisfaction rating
100%
Locally Owned & Locally Operated
14+
Years providing excellent IT services
What Our Clients Say About Our Co-Managed IT Services

Our Featured Co-Managed IT Services

Co-managed IT services give you all the benefits of fully managed IT without the loss of control. Here is what you can expect when we share responsibility.

Shared IT Support Coverage

Simplify IT Support Escalations

When internal IT teams spend hours troubleshooting problems they can’t solve, everyone feels it. Hiring more staff can help you avoid this problem, but that takes time and doesn’t guarantee the right expertise.

Instead, choose Protek to help supplement your IT support operations.

We give you unlimited access to certified Level 2 and higher technicians, available both onsite and remotely. Every request flows through our advanced ticketing system with full visibility from start to finish. You can keep your in-house talent focused while we handle any overflow.

Strategic Planning

Reduce Risks & Costs With Strategic Guidance

Reactive IT planning often leaves gaps that only show up during audits. When that happens, the costs add up quickly. In the past three years, 45% of organizations paid over $1 million in audit expenses they could have avoided.

To help you avoid that situation, Protek will assign you a dedicated vCIO and Technology Alignment Manager (TAM) to lead planning and risk management. They link IT concerns to business priorities and use regular audits and assessments to guide decisions.

You keep full control while gaining expert support that prevents missed risks and costly oversights. We help you avoid unnecessary expenses and align IT with long-term goals.

Cloud Strategy & Support

Cloud Optimization Without Losing Control

Unplanned cloud growth leads to rising costs, poor performance, and hidden security issues. Many businesses overpay for underused services or rely on outdated configurations that expose them to risk.

Protek will assess your current cloud environment, recommend improvements, and manage migrations, backups, and disaster recovery. Our team works with yours to evaluate architecture and strengthen weak points.

You stay in control of cloud ownership and policy decisions. We give you the technical insight to scale smarter, spend less, and secure more.

Knowledge Transfer

Build Long-Term Knowledge With Shared Documentation

When technical knowledge stays in one person’s head, your team risks losing critical details during turnover. This leads to longer resolution times, repeated mistakes, and poor coordination between internal and external teams.

That’s why Protek uses modern tools to document your systems, assets, and support activity in full detail. Your team can access records for troubleshooting, planning, and training. We also include notes from escalated tickets and projects.

You gain a shared, growing knowledge base that supports both teams. This reduces disruption during staff changes and creates more consistent results.

Asset & License Management

Full Asset Visibility Without The Administrative Burdens

Untracked assets lead to wasted budgets, missed renewals, and surprise outages. When teams rely on scattered records or manual updates, planning becomes inconsistent and delays pile up.

So, let Protek log every IT asset, including warranty timelines, serial numbers, purchase dates, and license details. We also handle procurement logistics, renewals, and compliance while giving your team reports to guide strategy.

You stay focused on planning and decision-making while we take care of tracking and scheduling. This helps reduce waste, improve lifecycle management, and avoid unexpected downtime.

Cybersecurity

Layered Cybersecurity Built Around Your Environment

When internal teams face evolving threats with limited tools, gaps go unnoticed until real damage occurs. Without structured support, it’s hard to enforce consistent security across users, devices, and systems.

Protek delivers cybersecurity services in three tiers (Basic, Advanced, and Compliance) for fully or co-managed clients. Our team works with yours to apply layered protection using tools like SIEM, encryption, endpoint security, and dark web monitoring.

You keep control of your infrastructure while gaining deeper visibility into risks. We help close security gaps and reduce workload without adding strain to your team.

Structured IT Network Oversight That Prevents Surprises

Recurring network issues often trace back to missed reviews or unaddressed weak points. When no formal process exists, gaps stay hidden until they cause outages or security problems that slow down the business.

Protek will assign a dedicated network technician to perform full assessments and ongoing reviews using our 300-point checklist. Our team meets with your internal IT to compare findings, resolve misalignments, and align priorities with industry standards.

You retain control of your environment while gaining expert visibility into what needs attention. This keeps your infrastructure stable, reduces risk, and supports long-term reliability.

Co-Managed IT Services

Not Ready to Give Up IT Control? You Need Co-Managed IT Services!

Enjoy all the benefits of managed IT services without fully handing your technology over to a third-party.

Learn More About Our Managed Services

Close IT Gaps With Standards Built For Your Business

When IT environments lack defined benchmarks, small problems grow unnoticed. These gaps affect system stability, weaken defenses, and create compliance risks that lead to failed audits or lost trust.

Protek maintains best practices tailored to your size, industry, and regulatory needs. Our team reviews your environment against these standards, shares the findings, and provides step-by-step guidance to correct gaps.

You stay in control while gaining focused, actionable benchmarks. This helps you improve system reliability, strengthen security, and maintain ongoing compliance.

Co-Managed IT Services
Co-Managed IT Services

24/7 Emergency IT Support For Faster Incident Response

During critical outages or security events, delays and missteps lead to extended downtime and greater impact. Internal teams often need help, but outside vendors may not know your systems well enough to act quickly.

Protek provides high-end IT support during infrastructure failures, incidents, or emergencies. Our team works alongside yours to coordinate the response, contribute expertise, and bring in resources when needed.

You stay in charge while gaining support that speeds up recovery and improves response quality. This helps you minimize potential damage and restore operations with greater confidence.

FAQs About Co-Managed IT Services

Does Protek provide 24/7 IT support?

We provide 24/7 IT support for emergencies only. Our IT support services are not 24/7 for lower priority issues.

For instance, if there is a critical IT outage or major cybersecurity incident, we can help anytime.

However, we will not be available 24/7 for minor technical difficulties such as slow performance or password reset (unless it’s a side effect of a major issue).

How can I tell when I need co-managed IT services instead of fully managed IT services?

You may need co-managed IT services if you already have an internal IT team but struggle with bandwidth, specialized expertise, or need additional coverage.

Co-managed IT supplements your existing staff without replacing them, letting you retain control while getting outside support for complex tasks, projects, or routine monitoring.

If you’re not ready to fully outsource but need help keeping up, co-managed IT is likely the right fit.

Do you have a minimum user or device count?

We don’t require a minimum user or device count for co-managed IT services. However, the benefits often depend on the complexity of your environment and the workload on your internal team.

If your IT staff feels stretched, needs access to advanced tools, or lacks time for strategic projects, co-managed support can help, regardless of company size.

Smaller teams may benefit less if current needs are already fully covered in-house.

Is there any reason for me to choose co-managed services over fully managed if I don't have in-house experts?

If you don’t have in-house IT experts, fully managed services usually make more sense because they cover everything without requiring internal oversight.

Co-managed services work best when there’s already an IT presence that needs support, not replacement.

However, if you’re planning to build an internal team or want to stay involved in IT decisions, co-managed services can offer flexibility while still providing expert guidance and coverage where needed.

What should I share with you before we begin a co-managed IT service relationship?

You should share your internal team’s responsibilities, toolsets, and workload.

We also need to understand your infrastructure, systems, compliance requirements, and current challenges. This allows us to define where we can offer support without disrupting your team’s workflow.

We aim to reduce friction, avoid duplication, and help your staff focus on priorities without losing visibility or control.

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