Managed Detection & Response (MDR) Services

Eliminate threats before they disrupt your business with 24/7/365 MDR and certified local technicians-no minimum user requirement.

Why choose Protek for Managed Detection & Response (MDR) Services?

Security breaches can halt productivity. MDR provides 24/7/365 monitoring by certified experts, supported by a 97.6% CSAT score, for rapid threat detection and resolution.

Reactive IT support risks compliance. MDR includes proactive risk assessment and reporting, with documentation tracked in a state-of-the-art ticketing system for full transparency.

Persistent threats demand advanced tools. MDR delivers SIEM, next-gen antivirus, and dark web monitoring, ensuring comprehensive network protection on all major platforms.

Unresolved incidents lead to future attacks. MDR’s incident response rapidly contains and remediates threats, backed by a dedicated team with quarterly skills training.

Unclear network status exposes vulnerabilities. MDR ensures ongoing alignment with a 300-point checklist and regular reviews, so your security evolves with industry best practices.

Request a Quote for our Managed Detection & Response (MDR) Services

150+
Years combined IT experience
97.6%
Average client satisfaction rating
100%
Locally Owned & Locally Operated
14+
Years providing excellent IT services

Our Partners

What Clients Say About Protek MDR Security

Our Clients

What's Included in Managed Detection & Response (MDR)

Proactive protection and expert remediation

Continuous IT Monitoring

24/7/365 Threat Monitoring

MDR includes proactive 24/7/365 monitoring of your entire IT environment, leveraging advanced SIEM and analytics platforms. Certified local technicians continuously review alerts and resolve incidents before they escalate. All support is handled in-house-never outsourced-ensuring deep familiarity with your network and rapid response. This approach provides true peace of mind and minimizes business disruption from security events.

Next-Gen Antivirus & SIEM

Advanced Endpoint Protection

With MDR, your system benefits from next-generation antivirus, endpoint protection, and dark web monitoring. These layers work together to identify and block ransomware, malware, and unauthorized access across all devices-including Windows, Mac, and select Linux platforms. Your business stays protected from emerging threats without daily intervention from your team.

Incident Response & Remediation

Immediate Incident Response

Incident response is immediate and thorough. If a threat is detected, skilled technicians contain and remediate the risk, providing you with detailed documentation and post-incident recommendations. This minimizes downtime, prevents recurrence, and ensures you’re aware of every action taken to secure your business.

Compliance Alignment

Ongoing Compliance Support

MDR services include ongoing compliance support tailored to your industry-mortgage, engineering, construction, and more. Dedicated vCIOs and Technology Alignment Managers conduct regular reviews, using a 300-point checklist, to ensure your network meets regulatory and best practice standards. This process reduces risk and eases audit preparation.

Full Ticketing & Reporting

Comprehensive Reporting & Documentation

All monitoring, incident response, and remediation are heavily documented within a state-of-the-art ticketing system. You receive detailed reports, transparent communication, and full visibility into every action taken. This not only facilitates compliance but also streamlines future troubleshooting and IT planning.

Flexible Deployment

Scalable, Industry-Agnostic Coverage

MDR is built to scale-accepting businesses of all sizes, without minimum user requirements. Whether your team is small or growing, you benefit from the same enterprise-grade protection, personalized network documentation, and access to a team trained in the latest cybersecurity best practices.

Proactive Threat Detection and Real-Time Response

Protect your business from evolving threats with MDR’s proactive defense strategy. You receive around-the-clock monitoring, actionable alerts, and skilled local technicians who understand your network inside out. MDR combines advanced technology-including SIEM, next-gen antivirus, and real-time analytics-with hands-on expertise, delivering measurable security improvements and peace of mind. Focus on growth, knowing threats are detected and contained before they impact your operations.

Managed Detection & Response (MDR) Services

Request Your Custom MDR Security Assessment Today

Boost your security posture and gain peace of mind with expert monitoring and response.

Comprehensive Security Coverage and Expert Support

  • Continuous 24/7/365 IT monitoring by certified, local experts
  • Integrated SIEM and log management for rapid anomaly detection
  • Dark web monitoring and advanced endpoint protection
  • Incident response that includes investigation, containment, and remediation
  • Comprehensive network documentation for faster issue resolution
  • Regular security reviews aligned to a 300-point checklist
Managed Detection & Response (MDR) Services
Managed Detection & Response (MDR) Services

Tailored Compliance and Ongoing Risk Management

Stay compliant and resilient with MDR’s industry-focused approach. Your MDR service includes tailored compliance assistance, proactive risk management, and clear reporting. Dedicated vCIOs and Technology Alignment Managers ensure your security practices evolve with your business. Gain clarity, confidence, and a trusted partner to help you navigate regulations and industry changes.

How MDR Stopped a Ransomware Attack in Its Tracks

Protek Keeps Clean Energy Testing Running Without Interruptions
Our client was running zero-emission shale oil tests when failing servers and system crashes began disrupting critical operations. Protek replaced unreliable hardware, set up a secure, isolated network, and added redundant systems with automatic failover.
Protek Supports eCommerce Expansion
Our client needed to relocate to a facility four times larger while scaling its workforce and online operations. Protek handled the IT transition, wired and configured the new space, upgraded the network for eCommerce growth, and built scalable infrastructure.
Protek Helps a Healthcare Organization Scale While Maintaining HIPAA Compliance
A rapidly growing healthcare organization partnered with Protek to expand across multiple sites while staying compliant. Protek delivered standardized infrastructure, centralized hardware and software inventory, and strong security controls, including encryption and role-based access.

Your MDR Service Questions, Answered

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