Remote IT Support Services

Resolve IT issues fast with unlimited remote support from certified experts-no minimum user requirement and no outsourcing, ever.

Why choose Protek for Remote IT Support Services?

Frustrated by slow responses? Receive rapid help from Level 2+ technicians with a 97.6% CSAT score-no entry-level support here.

Concerned about recurring tech issues? All support is tracked in a robust ticketing system, ensuring lasting solutions every time.

Worried about downtime? 24/7/365 IT monitoring catches issues early, reducing disruptions and maintaining business continuity.

Need reliable expertise? Work only with certified, locally based technicians who complete quarterly skill refinement training.

Require transparency? Every action is documented and network details are maintained for seamless troubleshooting and support.

Request a Quote for our Remote IT Support Services

150+

Years combined IT experience

97.6%

Average client satisfaction rating

100%

Locally Owned & Locally Operated

14+

Years providing excellent IT services

Our Partners

What Clients Say About Remote IT Support from Protek

Thanks for all your help and support . Eric and everyone at protect are amazing they have helped us the entire time with our business. And always stands behind the work they do. And they are great at keeping us up to date with the various changes that are almost daily in their industry.

Garen B.

Working with Protek has been an absolute pleasure. They are not only incredibly professional and efficient, but also genuinely care about their customers. From start to finish, the experience has been seamless — they’re easy to communicate with, responsive, and always go the extra mile to ensure satisfaction. It’s rare to find a company that combines technical expertise with such a strong commitment to customer service. Protek truly stands out in this regard. I highly recommend them to anyone looking for a reliable and customer-focused partner.

Brianne M.

Managed IT Service in Utah Protek is the best Managed IT Service in Utah

Greg N.

Protek had proven time and time again to be the best out there. They are always right on the other side of the line ready to help. They understand your every need and try to make your experience the best it can be. Every employee I have worked with has made it personal and have become a part of my company’s family. Thank you Protek for all your hard work! You will not be disappointed when you team up with Protek!

Jenna W.

Highly recommend!! Protek provides the best It support and security in the state.

Bryce B.

Protek is first-class business partner! Beyond taking care of day-to-day IT support, their proactive approach and expertise in cybersecurity allow us to focus on running our business

Steve L.

Cathy was fantastic to work with! She was always quick to respond and followed up after every meeting we had. From start to finish, the execution was flawless and any questions we had she was right there to help us. Everyone needs a Cathy to help them in their projects and implementation process. Thank you! Protek has been so helpful in getting our systems more secure and the comfort alone of having our work protected has been a relief.

Haylee M.

Team Is always Super helpful! Appreciate my experience with Dayden and all the other Protek staff over the last 2 1/2 years. They are always helpful and prompt to assist. They manage all 40 plus medical clinics, sales staff around the country along with 70 plus employees within Corporate headquarters. They have been a pleasure to grow with and look forward to a bright future together.

Joseph A.

What a TEAM!!!!! We just moved our office. What a STRESSFUL time. The team at Protek were there every step of the way making sure we were on track and taken care of. Cathy managed our project and I have never felt more involved. Jason got us up and running in a day and made sure that all of our team was functioning before he left. What a TEAM!!!!! Moving was so SEAMLESS!

Kim T.

Protek has done a phenomenal job support our company. They are responsive, professional, and capable.

Tyler C.

Protek support have awesome service! Protek support our IT operations and they have awesome service! it's always a quick and painless when dealing IT issues, When bigger issues arrive they make sure to get it right. Protek has been a partner to work with. They have always looked out for our best interest. Great company and good people is a good recipe for success.

Jose B. Jr

Their integrity it top notch! Our company 3 Key Elements, has been working with Protek for years. The take excellent care of our team and of us as owners. I am super impressed and would literally recommend this company to ANYONE! Their integrity it top notch! Thank you so much to the Protek team and ALL you have done for us since the first day we met.

Kim D.

First and foremost Eric and his team of skilled professionals is highly knowledgeable in all aspects of computer security. They possess an extensive understanding of the latest threats and vulnerabilities, and their ability to proactively identify and mitigate risks is truly remarkable. Their dedication to staying up to date with the ever-evolving landscape of tech security is truly commendable.

Todd T.

Our Clients

Detailed Remote IT Support Service Breakdown

Comprehensive remote support and proactive IT management

Helpdesk Services

Unlimited Remote Helpdesk Support

Protek’s helpdesk services provide unlimited remote and on-site support from certified Level 2+ technicians. Each service ticket is logged in an advanced ticketing system for transparent tracking, resolution, and feedback. Clients benefit from fast response times, thorough documentation, and solutions that are both immediate and lasting. This approach significantly reduces downtime and improves productivity across your organization.

Network Support

Dedicated Network Support

Protek’s network support assigns dedicated technicians to every account for in-depth understanding of your infrastructure. Regular reviews using a 300-point checklist ensure your network remains secure, efficient, and aligned with industry best practices. This proactive process minimizes technical risks and keeps your systems running smoothly.

Cybersecurity Services

Integrated Cybersecurity Services

Cybersecurity is woven into every remote support engagement. Protek provides 24/7 security monitoring, advanced threat detection, and access to next-generation antivirus. These services are available exclusively as part of managed IT, ensuring your endpoints, backups, and online activity are protected against emerging threats.

IT Consulting & Strategy

Strategic IT Consulting & Roadmapping

IT consulting and strategy services are delivered by dedicated vCIOs and Technology Alignment Managers. These experts create tailored IT roadmaps, manage asset inventories, and provide ongoing advice to align technology investments with your business goals. You receive actionable insights and long-term planning that drive growth and efficiency.

Cloud Services

Secure Cloud Services & Migrations

Cloud services include migration, implementation, and ongoing management with security as a top priority. Protek conducts a thorough analysis of your business processes and needs before recommending the best cloud strategy, ensuring smooth transitions, data integrity, and optimized use of digital resources.

Network & Asset Documentation

Extensive IT Documentation

Protek’s documentation practices ensure every aspect of your IT environment is recorded, from network configurations to hardware inventories. This comprehensive documentation enables rapid troubleshooting, seamless technician handoffs, and robust compliance, ensuring a consistent and secure IT experience.

Remote IT Expertise That Resolves Issues Fast and Right

Experience the confidence of working with a remote IT support partner who never outsources and never relies on entry-level staff. You get direct access to certified Level 2 and above technicians who resolve issues efficiently and thoroughly. Each support request is handled using a state-of-the-art ticketing and feedback system, giving you clarity and control over your IT landscape.

Request Your Remote IT Support Consultation Today

Enhance reliability and reduce IT headaches with expert remote support tailored to your business.

Comprehensive, Proactive Support for Every Business Size

No minimum user requirement-get the same premium support whether your team is 5 or 500.
Unlimited remote troubleshooting, software support, and network assistance to keep your business running smoothly.
Proactive 24/7/365 IT monitoring to stop issues before they disrupt you.
Highly documented networks for fast, precise problem-solving.
Support staff with ongoing quarterly training, ensuring up-to-date knowledge and best practices.

Integrated Security and Cloud Support for Modern Businesses

Stay protected and competitive with integrated cybersecurity and cloud service support. Remote IT support includes proactive security monitoring, password management, and access to next-gen antivirus. Your cloud migrations, managed backups, and digital transformation projects are handled with expertise, ensuring minimal risk and maximum efficiency-keeping your operations secure and scalable.

How Remote IT Support Streamlined Operations for a Growing Firm

Protek Keeps Clean Energy Testing Running Without Interruptions

Our client was running zero-emission shale oil tests when failing servers and system crashes began disrupting critical operations. Protek replaced unreliable hardware, set up a secure, isolated network, and added redundant systems with automatic failover.

Protek Supports eCommerce Expansion

Our client needed to relocate to a facility four times larger while scaling its workforce and online operations. Protek handled the IT transition, wired and configured the new space, upgraded the network for eCommerce growth, and built scalable infrastructure.

Protek Helps a Healthcare Organization Scale While Maintaining HIPAA Compliance

A rapidly growing healthcare organization partnered with Protek to expand across multiple sites while staying compliant. Protek delivered standardized infrastructure, centralized hardware and software inventory, and strong security controls, including encryption and role-based access.