Why choose Protek for VoIP services?
Upgrade your phone systems to a cloud-based connection without the security risks of online activity. Choose Protek to assist you with your VoIP systems.
Traditional phone systems create high monthly expenses. This is especially true for businesses with multiple sites. Plus, legacy phone systems also make scaling difficult when staffing levels change.
That’s why you should switch to VoIP with the help of Protek. Not only will switching to a VoIP solution reduce your phone costs by 50%, you’ll gain the flexibility to adapt as your business evolves.
We replace outdated systems with modern VoIP platforms. Our team configures features that let you add users, adjust call routing, and set up devices quickly without delays.
Businesses often struggle to compare VoIP platforms when faced with complex pricing models and advanced features. The wrong choice can lock teams into systems that fail to scale or meet future requirements.
Protek’s VoIP consultants can analyze your communication workflows, uncover gaps, and design recommendations that fit your goals. We’ll account for growth, security, and compliance needs to build a clear strategy.
You receive a system that fits your budget, supports operations, and prepares your business for the future. We help you select the right VoIP solution the first time.
Phone issues pull staff away from important work. When dropped calls and poor audio frustrate clients, in-house teams often scramble without the time or expertise to fully fix the problem.
So, let Protek step in to manage your entire phone system. We handle the technical side by monitoring network performance, setting quality controls, and troubleshooting problems.
Our team also takes care of updates, patches, and routine management.
This approach keeps calls clear, reduces disruptions, and brings in new features as they are released. Your staff can focus on core projects while we keep communication reliable.
Employees working outside the office may struggle to connect to company phone systems. Missed calls and limited access to features slow communication and create frustration.
You can prevent these challenges with Protek. We can integrate VoIP with mobile apps, softphones, and secure remote access tools. Your team gets the same call features they use in the office, no matter where they work.
Keep your staff connected, responsive, and productive across locations.
45% of workers report that switching back-and-forth between various apps drains their productive hours. Disconnected systems also force staff to waste time searching for details.
That’s why Protek will integrate VoIP with CRM platforms, Microsoft 365, and collaboration tools. Call data, customer history, and messaging features appear in one place for faster access.
This streamlined setup speeds responses, reduces errors, and strengthens client interactions. Your team works more efficiently with tools that connect seamlessly.
Like anything connected to the internet, VoIP systems can be exposed to threats. Call interception, fraud, and unauthorized access are all real possibilities.
So, Protek will apply strong authentication, encryption, and continuous monitoring to secure your communications. Our approach strengthens defenses and blocks common VoIP threats before they disrupt your business.
With these protections in place, you reduce risks, stay compliant, and keep conversations private.
Businesses often add new communication tools as needs arise, which creates fragmented systems and wasted spending. When platforms do not connect or scale properly, staff experience inefficiencies, and costs rise over time.
Protek’s team will assess your current phone usage, identify gaps, and review your growth projections. We then design a roadmap that aligns VoIP capabilities with your operations and long-term goals.
This structured approach helps you avoid unnecessary expenses, unify communication systems, and prepare for expansion. With a clear VoIP plan in place, your business gains flexibility and control over future changes.
Connect your employees without unnecessary costs or complexities with our help.
Organizations in regulated industries sometimes struggle to capture and store conversations for audits, training, or dispute resolution. Missed recordings or poor retention practices can result in compliance gaps and unnecessary risks.
You can avoid those risks by letting Protek configure VoIP systems with secure call recording, encrypted storage, and reliable retrieval tools. Our team also applies retention policies designed to meet industry regulations and audit requirements.
With these controls in place, you’ll reduce compliance risks, streamline staff training, and keep all records as accessible as needed.
High call volumes often overwhelm staff and lead to longer hold times. This situation is bad for both parties. Your staff’s stress increases, and your customers may lose faith in your organization’s ability to handle their needs.
Protek can help you reduce your chances of facing that situation. We can configure your VoIP systems with call queues, automated routing, and escalation rules built around your business needs. These features keep calls organized and direct customers to the right staff quickly.
Your clients reach the right person faster, your staff workloads will stay balanced, and operations will run smoothly.
VoIP stands for Voice over Internet Protocol. It is a technology that lets you make and receive phone calls using an internet connection instead of traditional phone lines.
VoIP converts your voice into digital signals, transmits them over the internet, and then converts them back into sound on the other end.
This approach reduces costs, supports advanced features like video conferencing, and makes communication more flexible and scalable.
The internet speed you need for VoIP depends on how many people use it at once and the type of calls you make.
High-quality calls and video features demand more bandwidth than basic audio calls. A stable connection is just as important as raw speed because packet loss or jitter can affect call clarity.
However, here are a few generalizations to get you started.
100 kbps per call for standard voice
500 kbps per call for high-definition voice
1–4 Mbps per call for video conferencing
10+ Mbps for larger teams with multiple simultaneous calls
While these figures provide a baseline, real-world requirements vary with background internet usage. Activities like streaming or large file transfers can compete with VoIP for bandwidth.
Our VoIP services can connect directly to mobile phones and tablets without requiring apps.
We can route your calls through the business phone system to your mobile number, so incoming calls ring both your desk phone and mobile device at the same time.
Outgoing calls can also display the business number instead of your personal one.
To set up VoIP in your office, you need a reliable internet connection and network infrastructure that can handle call traffic.
Most setups include IP phones, which connect directly to your network, or VoIP adapters if you want to keep using traditional desk phones.
A router with Quality of Service (QoS) features is important to prioritize voice traffic. Some businesses also use headsets, conference phones, and Power over Ethernet (PoE) switches.
Hosted VoIP is managed by a provider in the cloud, so you do not need to buy or maintain servers. Your phones connect to the provider’s system over the internet, making it easier to scale, update, and support remote users.
On-premise VoIP requires equipment housed in your office. This option gives you more control and customization. However, it comes with higher upfront costs, maintenance responsibilities, and limited flexibility compared to a hosted option.
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