Why “Break-Fix” Works Entirely in Your IT Guy’s Favor, Not Yours
A question we often get is “Why do I need to work with a managed IT service provider? Can’t I just pay you to come out and fix things when they’re broken?” While that’s a legitimate question if we were talking about your washing machine or car, that’s definitely NOT the right approach to a […]
Is Your IT Budget Getting Out of Control?
When you have computer issues and you have to call your IT guy, does it make you a little sick? Most business owners don’t know how to budget for unknown IT repairs. When issues arise, they have no idea how much it is going to cost to get their problems resolved or how long it […]
How Do I Choose the Right Managed Service Provider?
You have been currently working with your IT guy for some time and now he is leaving the company. You feel like your monthly IT bill keeps going up. Your system has been hacked one to many times and you are at your breaking point. It’s time to move from the break/fix mentality and go […]
Questions You Should be Prepared to Answer When Contacting Support
We love hearing from our clients on the support desk! We understand, however, that you really don’t want to have to call us, EVER. Of course, it is not that you don’t like us, it is just that if you are calling it means something is not working properly and you need it fixed. The […]
What Makes a Good Service Desk?
Calling for technical support can be incredibly frustrating. Generally, you are already frustrated before you even make the call because the reason you are calling for support is that something is not working correctly. Obtaining support also takes time out of your busy day, and can throw off your schedule and productivity. As a Managed IT […]
How to solve common help desk issues
One of our favorite phrases is “when in doubt, reboot it out”. Since we offer managed IT services in Utah, we see a lot of issues throughout the day. We can guarantee that rebooting whatever device is giving you problems will likely solve about 80% of your issues. Unfortunately, it’s not exactly a cure-all, and […]
how to create secure passwords
how to create secure passwords
2020-02-07-12.21.53
With 2016 here, is it time you rethought your IT strategy?